Item type not supported or undefined is a message displayed on the dashboard when references of an item are removed from the user account. It happens in other areas of the system as well, for example, with program stages.

When does it occur?

It happens when a user that doesn’t have access to all the items in the dashboard save changes.

Is this recoverable?

Yes. When this occurs, it should be flagged immediately for recovery.

How can we prevent this?

Users that provide access to the dashboard they manage should make sure every user granted access is allowed to see all the objects that are part of the dashboard.